Platform Account Manager

WriterAccess is recruiting a new team of in-house Platform Account Managers, ranging from Platform Demo Specialists to Content Strategists with advanced content marketing skills. You’ll work directly with customers assigned to you, helping them grow their business organically—the content marketing way!

About WriterAccess

Founded in 2010, WriterAccess connects thousands of businesses with thousands of professional writers, editors, translators, content strategists and micro influencers—all screened, proven freelancers in the platform. We're growing like crazy, making the Inc 5000 list for the last four years, enjoying a leadership position in the content marketing revolution. Our fourth annual Content Marketing Conference in Boston attracted 600 attendees and 64 speakers in May of 2018. And we’re powered by ideaLaunch, a growth accelerator in Boston that has a proven track record for starting successful businesses and nurturing employees to become the next generation of entrepreneurs.

The Job In a Nutshell

You'll onboard new and existing customers to the platform, learning about their needs and content goals, helping them find writers, place first orders and setup a custom workflow that wins. Depending on your level of content marketing and strategic skills you’ll be assigned customers that look to you for answers, ideas and insights on the latest platform updates, and content marketing tactics, technology and techniques, even outside the WriterAccess platform.

Experience and Skill Requirements

You'll need content marketing passion, and chops ranging from content planning, search optimization, social amplification, and content performance measurement. Core writing and editing skills are essential for this role, offering feedback to writers on quality guidelines, helping customers achieve goals. Advanced skills with keyword research, freelancer management, and experience developing customer journey maps, buyer personas and content plans are a big plus, elevating your starting position and trajectory for growth.

Solid Career Track

We know that if we can boost your skills and advance your career wisely, you’ll stay with us for the long haul. We’ll discuss the best spot for you on the roster, based on your expertise. Platform Account Managers are the starting point on the journey with more intro skills. You’ll be in charge of the onboarding program with new customers, offering support along the way.

Content Account Managers are the next jump up, supporting specialized talent recruiting, content management for more complex projects, larger team support, spot-checking content quality and increasing the lifetime value of customers making sure we deliver great content and great service along the way.

Strategic Account Managers are Gurus, working with our biggest customers that often look to us for a fully outsourced content marketing solution, delivering a steady stream of higher quality content necessary to achieve goals.

But that journey is a prep for your graduation when you’re ready, namely starting your own content marketing agency, consultancy or speaking tour, sharing your wisdom with clients and fans.

How We Define Success

Your key performance indicator is but one thing: the happiness of your customers with your service and support. Happy customers spend more, and you get the credit. You’ll learn to anticipate their needs and exceed their expectation by recommending the best talent that aligns with their goals.

What We Want

  • 1 to 5+ years of content marketing experience
  • 1 to 5+ years of journalism, writing and/or editing experience
  • 1 to 5+ years of client service in an Agency or SaaS environment
  • Content strategy and/or inbound marketing certification a big plus
  • Experience with marketing automation platforms a big plus
  • Ability to handle multiple tasks in a fast-paced environment
  • Detail-oriented and organized
  • Enthusiastic, creative and committed
  • Self-directed, motivated and proactive

What You Get

  • Competitive salary commensurate with content marketing experience
  • Bonus plan based on individual and primarily company performance
  • Standard health benefits and more
  • Content marketing focus and career advancement
  • Free Friday lunch for all employees
  • Commute-friendly offices across from North Station (Portland Street)

Why Choose Us

Our leaders are passionate about the business, fun and easy going, with proven entrepreneurial track records a mile long. Our 15,000+ freelancers are a liberated workforce that are treated like gold, with transparent pay rates, fair pricing and free educational podcasts, webinars and courseware that help advance their career. Employees are motivated by our positive culture and growth history that helps to move their career in the right direction—Upward. And we keep everyone chipper all the time with ping pong, fun gatherings and creativity top of mind.

What's Next

You'll need a positive outlook on life that aligns with our culture and core values. Please be sure to include a uniquely dazzling cover letter expressing your genuine interest, freakishly amazing skills, and passion about work and life that sets you apart. Look for a quick review and reply within a few days, possibly hours, for any and all our immediate openings.

Apply Now!


Open Positions

as of 5/29/2020

Director of Marketing
Digital Designer
Content Marketing Writer
Recruiting/Community Manager
Content Account Manager
Strategic Account Manager
Platform Account Manager
Internship Program



205 Portland St
Suite 500
Boston, MA 02114
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